Safety Policy
Version 0.1 (draft) · Effective: Effective date — set on approval
Draft for review. Highlighted items are missing details to be confirmed before publication.
1. Our commitment
Every ryde deserves respect. We set clear operating standards, verify drivers before activation and investigate reported concerns.
2. Operating standards
No fare renegotiation at pickup. Zero tolerance for harassment. Roadworthy vehicles. No impaired driving. Respect for public roads. Identity and vehicle compliance. Accountability for violations.
3. Reporting a concern
Report concerns through the Safety page or in-app support. Include the trip date, time and any details you can share. Reports are treated confidentially and reviewed by our team.
4. What we do not provide
Ehiz Rydes does not currently operate an emergency-response service or real-time incident monitoring. In an emergency, contact the Nigeria Police or call 112.
5. Investigations
We may contact both parties, review trip data and temporarily restrict accounts while an investigation is ongoing.
6. Contact us
Questions or complaints about this policy can be sent through the Help Centre contact form at https://ehizrydes.com/help, in writing to Ehiz Rydes, Freddynance Plaza, Rumuokoro, Port Harcourt, Rivers State, Nigeria, or to verified support email. Our data protection contact can be reached at DPO email.