Community Guidelines and Code of Conduct
Version 0.1 (draft) · Effective: Effective date — set on approval
Draft for review. Highlighted items are missing details to be confirmed before publication.
1. Respect everyone
Treat drivers, passengers and support staff with courtesy. Discrimination based on ethnicity, religion, gender, disability, or any other characteristic is not tolerated.
2. Zero tolerance for harassment
Threats, intimidation, sexual harassment, abusive language and physical violence are prohibited and may be reported to law enforcement.
3. Honour the agreed fare
Drivers must not demand extra payment or renegotiate an accepted fare at pickup outside approved platform procedures. Passengers must pay the fare due.
4. Safety first
No driving under the influence of alcohol or drugs. Obey traffic laws. Use seatbelts. Do not obstruct public roads with tyres, stones or other objects.
5. Honesty
Use your own account, provide genuine information, and do not manipulate trips, ratings, promotions or payments.
6. Consequences
Violations may lead to warnings, temporary suspension, permanent removal and loss of eligibility for promotional rewards.
7. Contact us
Questions or complaints about this policy can be sent through the Help Centre contact form at https://ehizrydes.com/help, in writing to Ehiz Rydes, Freddynance Plaza, Rumuokoro, Port Harcourt, Rivers State, Nigeria, or to verified support email. Our data protection contact can be reached at DPO email.