Cancellation and Refund Policy
Version 0.1 (draft) · Effective: Effective date — set on approval
Draft for review. Highlighted items are missing details to be confirmed before publication.
1. Passenger cancellations
You may cancel free of charge within grace period of a driver accepting. After that, or if the driver has arrived and waited wait time, a cancellation fee of amount may apply.
2. Driver cancellations
Drivers who cancel accepted trips repeatedly without valid reason may face restrictions.
3. Refunds
If you were charged incorrectly, request a review through the Help Centre within days days. Approved refunds are returned to the original payment method or wallet within timeline.
4. Disputes
We review trip data and both parties' accounts before deciding. You may appeal a decision through support.
5. Contact us
Questions or complaints about this policy can be sent through the Help Centre contact form at https://ehizrydes.com/help, in writing to Ehiz Rydes, Freddynance Plaza, Rumuokoro, Port Harcourt, Rivers State, Nigeria, or to verified support email. Our data protection contact can be reached at DPO email.