Passenger Terms of Service
Version 0.1 (draft) · Effective: Effective date — set on approval
Draft for review. Highlighted items are missing details to be confirmed before publication.
1. About these terms
These terms form an agreement between you and Ehiz Holdings Limited (RC number), trading as Ehiz Rydes, whose registered office is at registered office address, operating from its office at Freddynance Plaza, Rumuokoro, Port Harcourt, Rivers State, Nigeria (website: https://ehizrydes.com). Ehiz Rydes operates a technology platform connecting passengers with independent drivers. Drivers are not employees of Ehiz Rydes.
2. Eligibility and accounts
You must be at least 18 years old and provide accurate information. You are responsible for activity on your account and must keep your credentials secure.
3. Booking rides
A fare estimate is shown before you confirm. Final fares may vary where the route, duration, tolls or waiting time change, as described in the Payment and Fare Policy. Once a fare is accepted, drivers may not renegotiate it at pickup outside approved procedures.
4. Your responsibilities
Be at the pickup point on time, treat drivers and vehicles with respect, wear a seatbelt, and do not carry illegal items. Damage to a vehicle or excessive soiling may result in a cleaning or repair charge after review.
5. Payments
You agree to pay fares and applicable charges using the payment methods available in the app. Payments may be processed by third-party providers.
6. Cancellations
Cancellation fees may apply as set out in the Cancellation and Refund Policy.
7. Safety and conduct
You must follow the Community Guidelines. Harassment, threats, discrimination or violence lead to suspension or removal.
8. Limitation of liability
To the extent permitted by Nigerian law, Ehiz Rydes is not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law.
9. Disputes and governing law
We aim to resolve complaints through our support process first. These terms are governed by the laws of the Federal Republic of Nigeria. Dispute resolution forum/arbitration clause — legal review
10. Contact us
Questions or complaints about this policy can be sent through the Help Centre contact form at https://ehizrydes.com/help, in writing to Ehiz Rydes, Freddynance Plaza, Rumuokoro, Port Harcourt, Rivers State, Nigeria, or to verified support email. Our data protection contact can be reached at DPO email.