Help Centre
How can we help?
Booking a rideHow do I book a ride?
Open Ehiz Rider, enter your destination, review the ride options and fare estimate, then confirm. You'll see your driver and vehicle details once a driver accepts.
Booking a rideCan I see the fare before I confirm?
Yes. An estimate is shown before you confirm. Changes to route, duration or tolls can affect the final fare.
Registration and loginWhat do I need to create an account?
A phone number and basic profile details. You must be 18 or older.
Registration and loginI can't log in. What should I do?
Check your phone number and network connection, then use the reset option in the app. If it still fails, contact support through the form below.
Payments and faresWhich payment methods are accepted?
Available methods are shown in the app and can vary by city. Digital payments are handled by secure third-party processors.
Payments and faresMy driver asked for more money at pickup.
Drivers must not renegotiate an accepted fare at pickup. Please report it through Safety so we can investigate.
Trip cancellationsWill I be charged for cancelling?
Cancelling shortly after booking is free. A fee may apply after the grace period or once the driver has arrived. See the Cancellation and Refund Policy.
Driver verificationWhat documents do drivers need?
Valid ID, a Nigerian driver's licence, vehicle registration and roadworthiness documents, plus vehicle photos. Requirements are confirmed in the Driver app.
Driver verificationHow long does approval take?
It depends on document checks. You'll be notified in the Driver app once your account is approved.
Driver commissionsHow much commission does Ehiz Rydes take?
In Standard Mode, the current published commission is deducted from completed eligible rides. The rate is shown in the Driver app.
No-Commission ModeWhat is No-Commission Mode?
A weekly pass, coming soon, that lets eligible drivers keep 100% of eligible ride fares while the pass is active. It does not guarantee ride volume or priority.
No-Commission ModeIs it a separate app?
No. Both modes work inside the same Ehiz Driver app.
Safety and reportingHow do I report a safety concern?
Use the Report a Safety Concern option on the Safety page or in the app. In an emergency, contact the police or call 112 first.
Lost propertyI left something in a vehicle.
Contact support with your trip date and time and a description of the item. We'll try to connect you with the driver.
Account suspensionMy account was suspended. Can I appeal?
Yes. Follow the Account Suspension and Appeals Policy and submit an appeal through support.
Rewards and promotionsAre there any rewards right now?
There is no active campaign at the moment. Any future campaign will publish its full terms on this site first.
Still need help?
Send our team a message through the contact form, or use in-app support in Ehiz Rider or Ehiz Driver.