Payment and Fare Policy
Version 0.1 (draft) · Effective: Effective date — set on approval
Draft for review. Highlighted items are missing details to be confirmed before publication.
1. How fares are calculated
Fares may include a base fare, distance, time, and applicable charges such as tolls or waiting time. An estimate is shown before you confirm. Fare components and rates by city
2. Payment methods
Available methods are shown in the app and may include cash, card or wallet. Digital payments are processed by third-party providers, including Flutterwave where operational. We do not store full card numbers.
3. Fare integrity
Drivers must not request payment above the platform fare. Report any such request through support.
4. Receipts
A receipt is available in your trip history after each completed trip.
5. Contact us
Questions or complaints about this policy can be sent through the Help Centre contact form at https://ehizrydes.com/help, in writing to Ehiz Rydes, Freddynance Plaza, Rumuokoro, Port Harcourt, Rivers State, Nigeria, or to verified support email. Our data protection contact can be reached at DPO email.