Data Deletion and Account Closure Policy
Version 0.1 (draft) · Effective: Effective date — set on approval
Draft for review. Highlighted items are missing details to be confirmed before publication.
1. How to request deletion
Request account closure in the app settings or through the Help Centre. We will verify your identity before processing.
2. What we delete
Profile information is deleted or anonymised within timeline of a verified request.
3. What we retain
Some records, such as transactions, trip records and safety reports, may be retained where required by law, to resolve disputes or prevent fraud, for retention period.
4. Outstanding balances
Accounts with outstanding balances or open investigations may not be closed until these are resolved.
5. Contact us
Questions or complaints about this policy can be sent through the Help Centre contact form at https://ehizrydes.com/help, in writing to Ehiz Rydes, Freddynance Plaza, Rumuokoro, Port Harcourt, Rivers State, Nigeria, or to verified support email. Our data protection contact can be reached at DPO email.