Account Suspension and Appeals Policy
Version 0.1 (draft) · Effective: Effective date — set on approval
Draft for review. Highlighted items are missing details to be confirmed before publication.
1. Reasons for restriction
Safety concerns, policy violations, fraud, invalid documents, repeated cancellations or low ratings may lead to temporary or permanent restriction.
2. Notice
Where safe and lawful, we will tell you the reason for a restriction.
3. Appeals
You may appeal within days days through the Help Centre, providing any supporting information. A different reviewer will consider the appeal and we aim to respond within timeline.
4. Outcome
Appeals may result in reinstatement, a warning, continued restriction or permanent removal.
5. Contact us
Questions or complaints about this policy can be sent through the Help Centre contact form at https://ehizrydes.com/help, in writing to Ehiz Rydes, Freddynance Plaza, Rumuokoro, Port Harcourt, Rivers State, Nigeria, or to verified support email. Our data protection contact can be reached at DPO email.